Our main priority is to ship out our customer orders as quick as possible, please see below shipping and delivery guides. Due to high volumes of orders it can take time to receive your delivery, be assured we will always do our best to get your delivery to you ASAP, thank you for you patience and understanding.
If you have any questions at all please contact us at email@example.com
Shipping & Delivery
All orders are shipped from the Gold Coast, Australia.
Express Post Orders - Same day dispatch for orders placed before 11am - Monday To Friday.
In stock products are shipped with 1-3 Business Days of purchase, orders placed after business hours, weekends or public holidays will be processed in normal business hours, please keep this this in mind when you are selecting postage. All packages are sent in descrete packaging via Australia Post with a tracking number to ensure your order arrives safely.
After you order is dispatched - Registered Post and Parcel Post deliveries typically take 3-7 Business Days and Express Post is generally next business day delivery within local and city areas, regional deliveries and WA can take an additional 2-3 days.
Please ensure you provide your full details and correct address when placing your order, we are not responsible for miss deliveries or return to sender due to incorrect and incomplete address/contact details.
- Free Parcel Post shipping on all orders over $100 is available for orders shipped within Australia with a tracking number.
- Orders under $100 have a flat rate shipping charge of $10 for standard parcel post with a tracking number.
- Express Post within Australia is a $15.00 shipping charge with a tracking number.
- Free gift promotions are included with all orders over $200 AU, this does not include shipping charges. There is no need to add at the checkout, the gift will be automatically included when on offer as a promotion.
- All orders are sent in decrete packaging of a plain grey mailer bag.
After we have shipped your order, you will receive a shipping notification email which will include your tracking number and shipping carrier so you can track your parcels progress. Please remember to check your email junk folder, sometimes certain email accounts will flag emails as spam depending on your personal email settings
Please note - The delivery time frames given are estimates provided by Australia Post, we have no control over delays within the postal service which can happen from time to time, please ensure you allow an adequate amount of time to receive your parcel for your event to avoid any disappointment, we do not offer guarantees on delivery time frames. Public holidays will affect deliveries and may cause delays within Australia Post.
We ship our packages with Australia Post/EMS/USPS.
All goods are shipped from Australia, we do not drop ship.
We offer express international and standard international, International shipments generally range from 2-6 weeks for delivery, however this can not be guaranteed, there can be unexpected postal service delays. All purchases are sent with a tracking number and require a signature on delivery. The buyer is responsible for all customs and duty charges. Please note that we do not have any control over Customs fees and Duties, please contact your local Customs Office for charges.
Packages can be held at your local Customs Offices for days or weeks before the customs notice is sent out to you. We do not have any control over customs and regulations in your country. Please check with your local Customs Offices if you don't receive your package in normal delivery time as listed below to avoid any delay with your package.
International shipments start at a $25.00 shipping charge which includes a tracking number, please enter your address in at the checkout for current shipping charges to your Country. If you are unsure of shipping time frames to your country, please email us for more information.
While this is a very rare occurrence, it does happen from time to time. We take all the necessary steps to ensure your parcel arrives safely and without issues, however once it leaves our warehouse it is out of our hands and in the care of the postal service. In the event your parcel is classified as missing after a postal service investigation we will happily replace your order at no extra charge.